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Terms & Conditions

Terms & Conditions

When placing an order at Creations by Emma-Jane you agree to all of my terms and conditions set out in this document, and that you have also read and agree with the additional terms set out in the relevant matching documents.

Craft Shape Dimensions and Styles

All of my shapes and designs are created to a very high standard and all of my advertised measurements are approximate and may vary slightly shape to shape. I reserve the right to alter any item measurements and designs and this could result in a measurement variation of the advertised size.

Processing of Orders

I aim to process all orders within an estimated timescale of around 28 days. During busy periods these timescales may increase, but I will notify you on my website with the current estimated timescales. Out of Stock / Discontinued Items At Creations by Emma-Jane I reserve the right to temporarily remove any item for sale on my website, and also to completely discontinue any item. This may be caused by a problem with suppliers or other third parties, and therefore, there may be a delay from when the decision is made, to the item being removed from sale.

If you happen to purchase an item that I temporarily remove, or decide to discontinue, a refund for that sole item or a gift voucher will be offered to the customer. Personalised / Made to Order Some shapes may be personalised or made to order, and therefore customers must please allow additional days (up to 7 working in peak periods), for the processing and despatching of these items.

Mistakes on Orders

As some items have the option to enter personalised names / shapes / colours, I accept no responsibility for any words that are not spelled correctly, or if the customer accidently clicks the wrong colour when placing the order. It is the customers responsibility to double check over their order as they are presented with personalisations within the shopping cart before they buy. Returns or refunds for mistakes made by customers will not be accepted. Should i make a mistake on any order i will fully refund or send out a replacement item.

Credit Card Security

As I use PayPal for my preferred payment method, when placing an order with me you do not use my server, all communications relating to payment information is handled by PayPal and their Secure Encrypted servers to ensure the payment information you provide is handled securely.

Guarantee and Returns

I offer a guarantee on all items supplied by Creations by Emma-Jane and I aim to make all of my customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform me within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Damaged items must be returned, and Creations by Emma-Jane will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, I will cover this charge. To process a return, please visit my RETURNS page.


Some of my products may contain small embelishments which are a chocking hazard to small children. I accept no responsibility for the following:- - Accidents caused by any of my products or additional embelisment. - Products not kept out of reach of children, causing them any harm or choking, By placing orders with me you agree to these conditions.  

If you have any issues with any of the topics highlighted in my Terms & Conditions please get in contact with me for free by using my online contact form,

I look forward to doing business with you.


Emma-Jane x